Terms of Service | Wheel on Rent

Overview

A quick summary of how Wheel On Rent bookings work.

By using the platform and booking a vehicle, you agree to these Terms & Conditions.
Rental pricing and vehicle availability are shown at the time of booking and may vary by listing.
Certain rules (deposit, cancellation, late return, city limits) may be applied as per listing policy.

Eligibility & Documents

Who can rent and what documents are required.

Users must be at least 18 years old to use the service.
Submit copies of: Driving License and Aadhaar (copy retained for records).
International visitors: home country license + International Driving Permit + valid Visa (originals to be brought; copy retained).

Booking, Payments & Duration

Minimum tenure, advance payment, and booking changes.

Minimum booking tenure is one day (24 hours).
Payments are typically in advance. Extensions require payment before extending.
Pick-up date/time/location may not be changeable once booking is confirmed (as per policy).

Usage Rules & Restrictions

How the vehicle can be used during the rental period.

Do not lend the vehicle to another person. Only the authorized user should drive.
Vehicle use may be restricted to the pickup city unless you have permission to travel outside.
Some categories (e.g., gearless) may have stricter city-limit rules.

Fuel & Helmet Policy

Safety rules and fuel responsibility.

One helmet is provided with the vehicle. Helmets are mandatory for rider and pillion as per law.
Any fines due to not wearing a helmet are the user’s responsibility.
Fuel costs are the user’s responsibility.

Cancellation & Refund Policy

Key cancellation rules and refund timelines.

Cancellation charges

No show / After pickup time: 100% deduction
Partial payment: 100% deduction
Full payment:
- Before 72 hours: 25% deduction
- Between 24-72 hours: 75% deduction
- 0-24 hours: 100% deduction

Refund processing typically reflects in the bank within 7-10 business days.
Early drop-offs: No refund is provided for early drop-off cases.

Late Return & Penalties

Late return charges and related penalties.

Late returns may attract penalties based on the booked time and listing policy.
As per policy: late return may be charged at ₹50/hour (Scooty) and ₹100/hour (Bikes) (in addition to other applicable charges).
Helmet damage may attract a fine (based on the extent of damage).

Breakdown & Support

What to do in case of breakdown or issues.

Inform Wheel On Rent immediately if the vehicle shows any abnormality or breakdown.
Repair timelines depend on the location and availability of parts/services.

Damage, Theft & Liability

Responsibility for damages and claims.

Users are responsible for damages during the rental period, subject to the policy and inspection outcome.
Insurance-related terms/claims may apply depending on damage amount and listing policy.
For serious incidents, follow the platform’s instructions and contact support immediately.

Important

The exact deposit/damage/claim process may differ by city and partner listing. Review the listing policy shown at checkout.

Contact

Need help or have questions about these terms?

Wheel On Rent

For support, booking issues, or policy clarification, contact us.

Overview

A quick summary of how Wheel On Rent bookings work.

By using the platform and booking a vehicle, you agree to these Terms & Conditions.
Rental pricing and vehicle availability are shown at the time of booking and may vary by listing.
Certain rules (deposit, cancellation, late return, city limits) may be applied as per listing policy.

Eligibility & Documents

Who can rent and what documents are required.

Users must be at least 18 years old to use the service.
Submit copies of: Driving License and Aadhaar (copy retained for records).
International visitors: home country license + International Driving Permit + valid Visa (originals to be brought; copy retained).

Booking, Payments & Duration

Minimum tenure, advance payment, and booking changes.

Minimum booking tenure is one day (24 hours).
Payments are typically in advance. Extensions require payment before extending.
Pick-up date/time/location may not be changeable once booking is confirmed (as per policy).

Usage Rules & Restrictions

How the vehicle can be used during the rental period.

Do not lend the vehicle to another person. Only the authorized user should drive.
Vehicle use may be restricted to the pickup city unless you have permission to travel outside.
Some categories (e.g., gearless) may have stricter city-limit rules.

Fuel & Helmet Policy

Safety rules and fuel responsibility.

One helmet is provided with the vehicle. Helmets are mandatory for rider and pillion as per law.
Any fines due to not wearing a helmet are the user’s responsibility.
Fuel costs are the user’s responsibility.

Cancellation & Refund Policy

Key cancellation rules and refund timelines.

Cancellation charges

No show / After pickup time: 100% deduction
Partial payment: 100% deduction
Full payment:
- Before 72 hours: 25% deduction
- Between 24-72 hours: 75% deduction
- 0-24 hours: 100% deduction

Refund processing typically reflects in the bank within 7-10 business days.
Early drop-offs: No refund is provided for early drop-off cases.

Late Return & Penalties

Late return charges and related penalties.

Late returns may attract penalties based on the booked time and listing policy.
As per policy: late return may be charged at ₹50/hour (Scooty) and ₹100/hour (Bikes) (in addition to other applicable charges).
Helmet damage may attract a fine (based on the extent of damage).

Breakdown & Support

What to do in case of breakdown or issues.

Inform Wheel On Rent immediately if the vehicle shows any abnormality or breakdown.
Repair timelines depend on the location and availability of parts/services.

Damage, Theft & Liability

Responsibility for damages and claims.

Users are responsible for damages during the rental period, subject to the policy and inspection outcome.
Insurance-related terms/claims may apply depending on damage amount and listing policy.
For serious incidents, follow the platform’s instructions and contact support immediately.

Important

The exact deposit/damage/claim process may differ by city and partner listing. Review the listing policy shown at checkout.

Contact

Need help or have questions about these terms?

Wheel On Rent

For support, booking issues, or policy clarification, contact us.

Terms & Conditions

Overview

Eligibility & Documents

Booking, Payments & Duration

Usage Rules & Restrictions

Fuel & Helmet Policy

Cancellation & Refund Policy

Late Return & Penalties

Breakdown & Support

Damage, Theft & Liability

Contact

Bike, scooter and car rentals in India

Terms & Conditions

Overview

Eligibility & Documents

Booking, Payments & Duration

Usage Rules & Restrictions

Fuel & Helmet Policy

Cancellation & Refund Policy

Late Return & Penalties

Breakdown & Support

Damage, Theft & Liability

Contact