Wheel On Rent
Refund Policy

Refund Policy

This Refund Policy explains how refunds are handled for vehicle bookings made through Wheel On Rent in case of cancellation by the customer or by Wheel On Rent.

Partial booking: non-refundableFull payment: time-based deductionsCancelled by us: full refund
On this page
OverviewScope of PolicyPartial Booking CancellationFull Payment CancellationCancellation by Wheel On RentRefund DeductionsContact Us
Please review this policy carefully before confirming your booking or making any payment.

Overview

A simple explanation of when a refund is available and when it is not.

  • This Refund Policy applies to bookings made on Wheel On Rent.
  • Refund eligibility depends on whether the customer made a partial payment, full payment, or whether the booking was cancelled by Wheel On Rent.
  • By making a booking, you agree to the refund and deduction terms stated on this page.

Scope of Policy

When these refund rules apply.

  • This policy applies to cancellations requested before the customer takes delivery or pickup of the booked vehicle.
  • Once the booking is confirmed, the applicable refund outcome will depend on the payment type and the party initiating the cancellation.
  • Any exceptional case, dispute, or technical failure may be reviewed separately by Wheel On Rent.

Partial Booking Cancellation

Refund rule for bookings made with partial payment.

Policy
If the customer makes a partial booking payment and cancels the booking before taking the vehicle, the amount paid is non-refundable.
  • The advance or partial booking amount will not be refunded.
  • This applies when the cancellation is initiated by the customer.

Full Payment Cancellation

Refund rule for bookings made with complete payment.

Policy
Full-payment cancellation charges depend on how far in advance the cancellation is requested.
  • More than 72 hours before pickup: 25% deduction.
  • Between 24 and 72 hours before pickup: 75% deduction.
  • Within 24 hours of pickup: 100% deduction.

Cancellation by Wheel On Rent

Refund rule when the booking is cancelled from our side.

Policy
If the booking is cancelled by Wheel On Rent, the customer will receive a complete refund of the amount paid, with no deduction.
  • This applies regardless of whether the booking amount was paid partially or in full.
  • No cancellation or processing deduction will be charged when the cancellation is initiated by Wheel On Rent.

Refund Deductions

Summary of how deductions are applied.

  • Partial payment + customer cancellation: 100% deduction on the amount paid.
  • Full payment + customer cancellation: 25%, 75%, or 100% deduction depending on the time remaining before pickup.
  • Cancellation by Wheel On Rent: 0% deduction and full refund.

Contact Us

Need help regarding cancellation or refund queries?

Wheel On Rent
For refund, cancellation or payment questions, email contact.wheelonrent@gmail.com or call +91 9004852109. Support hours: Mon-Sat, 9:00 AM - 7:00 PM IST.