Overview
A simple explanation of when a refund is available and when it is not.
- This Refund Policy applies to bookings made on Wheel On Rent.
- Refund eligibility depends on whether the customer made a partial payment, full payment, or whether the booking was cancelled by Wheel On Rent.
- By making a booking, you agree to the refund and deduction terms stated on this page.
Scope of Policy
When these refund rules apply.
- This policy applies to cancellations requested before the customer takes delivery or pickup of the booked vehicle.
- Once the booking is confirmed, the applicable refund outcome will depend on the payment type and the party initiating the cancellation.
- Any exceptional case, dispute, or technical failure may be reviewed separately by Wheel On Rent.
Partial Booking Cancellation
Refund rule for bookings made with partial payment.
Policy
If the customer makes a partial booking payment and cancels the booking before taking the vehicle, the amount paid is non-refundable.
- The advance or partial booking amount will not be refunded.
- This applies when the cancellation is initiated by the customer.
Full Payment Cancellation
Refund rule for bookings made with complete payment.
Policy
If the customer has paid the complete booking amount and then cancels the booking before taking the vehicle, a 25% deduction will be applied and the remaining 75% will be refunded.
- Refunds under this section are available only when the customer has completed full payment.
- The refund amount will be calculated after deducting 25% of the total booking value paid by the customer.
Cancellation by Wheel On Rent
Refund rule when the booking is cancelled from our side.
Policy
If the booking is cancelled by Wheel On Rent, the customer will receive a complete refund of the amount paid, with no deduction.
- This applies regardless of whether the booking amount was paid partially or in full.
- No cancellation or processing deduction will be charged when the cancellation is initiated by Wheel On Rent.
Refund Deductions
Summary of how deductions are applied.
- Partial payment + customer cancellation: 100% deduction on the amount paid.
- Full payment + customer cancellation: 25% deduction on the paid amount.
- Cancellation by Wheel On Rent: 0% deduction and full refund.
Contact Us
Need help regarding cancellation or refund queries?